Shipping policy
Shipping Policy Last updated: 15 September 2026 Cosmic Horizon Ventures products are made to order and fulfilled by Printful. We currently ship to 237 countries. Order processing and fulfilment Your product enters production after your order is placed and payment is confirmed. Because each product is made to order, fulfilment time varies by product, destination, production facility, and order volume. Orders placed on weekends or Australian public holidays begin processing on the next business day. You’ll receive an order confirmation after checkout and a shipping confirmation with tracking details when your order has been fulfilled and dispatched. Delivery estimates Delivery estimates are shown at checkout for the products and destination selected. As a general guide, some international standard shipping services may take approximately 5–20 business days after fulfilment. This is an estimate, not a guaranteed delivery date, and the available shipping method and delivery time can vary by product and destination. For Australian orders, please use the delivery estimate shown at checkout. International delivery times may be affected by customs processing, carrier delays, public holidays, severe weather, or local delivery conditions. Shipping charges Shipping charges are calculated at checkout based on your delivery address, selected products, package size, and available shipping method. Before completing your order, you’ll see the available shipping options, estimated delivery timing, and total shipping charge for your destination. International orders, duties, and taxes International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Any duties, taxes, or customs charges not collected at checkout are the customer’s responsibility. Customs processing can add time to the delivery estimate. Please make sure your delivery address, phone number, and contact details are complete and accurate. Address changes Contact us as soon as possible at cosmichorizonventures@gmail.com if you need to correct your delivery address. Once an order has entered production or has been dispatched, we may not be able to change the address. Additional shipping charges may apply if an order needs to be reshipped because of an incorrect or incomplete address. Damaged, defective, or incorrect items If your order arrives damaged, defective, or incorrect, contact cosmichorizonventures@gmail.com as soon as possible after delivery. Please include: - Your order number - A description of the issue - Clear photos of the item and packaging We’ll review the issue with you and work with Printful on the appropriate resolution. Change-of-mind returns Because our products are made to order, change-of-mind returns may not be available. This does not limit any rights you may have under Australian Consumer Law. If you believe an item is faulty, damaged, or not as described, contact us at cosmichorizonventures@gmail.com so we can review your request. Contact For shipping questions, contact: Cosmic Horizon Ventures Email: cosmichorizonventures@gmail.com Country: Australia